#chat-icon {
    position: fixed;
    bottom: 20px;
    right: 20px;
    background: #0073aa;
    color: white;
    font-size: 22px;
    padding: 12px;
    border-radius: 50%;
    cursor: pointer;
    z-index: 9999;
    box-shadow: 0 2px 10px rgba(0,0,0,0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    width: 50px;
    height: 50px;
    transition: all 0.3s ease;
}

#chat-icon:hover {
    transform: scale(1.05);
    box-shadow: 0 4px 15px rgba(0,0,0,0.4);
}

#chat-window {
    position: fixed;
    bottom: 80px;
    right: 20px;
    width: 320px;
    height: 450px;
    background: #fff;
    border-radius: 12px;
    box-shadow: 0 5px 20px rgba(0,0,0,0.3);
    display: flex;
    flex-direction: column;
    z-index: 9999;
    overflow: hidden;
    font-family: Arial, sans-serif;
    transition: all 0.3s ease;
    border: 1px solid #ddd;
}

.chat-hidden {
    display: none !important;
}

#chat-header {
    background: #0073aa;
    color: white;
    padding: 12px 15px;
    font-weight: bold;
    text-align: center;
    font-size: 16px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
    position: relative;
    cursor: move;
}

#chat-minimize {
    position: absolute;
    right: 15px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 16px;
    cursor: pointer;
    line-height: 1;
    padding: 0 5px;
    font-weight: bold;
}

#chat-minimize:hover {
    opacity: 0.8;
}

#chat-body {
    flex: 1;
    overflow-y: auto;
    padding: 15px;
    background: #f9f9f9;
    display: flex;
    flex-direction: column;
}

#chat-messages {
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding-right: 5px;
}

#chat-footer {
    display: flex;
    border-top: 1px solid #ddd;
    background: #fff;
    padding: 8px;
}

#chat-input {
    flex: 1;
    border: 1px solid #ddd;
    border-radius: 20px;
    padding: 8px 15px;
    outline: none;
    font-size: 14px;
}

#chat-input:focus {
    border-color: #0073aa;
    box-shadow: 0 0 0 2px rgba(0,115,170,0.2);
}

#chat-send {
    background: #0073aa;
    color: white;
    border: none;
    padding: 0 15px;
    cursor: pointer;
    border-radius: 20px;
    margin-left: 8px;
    font-weight: bold;
    transition: background 0.2s;
}

#chat-send:hover {
    background: #005d87;
}

.chat-user,
.chat-bot {
    margin: 0;
    padding: 12px 15px;
    border-radius: 15px;
    max-width: 85%;
    line-height: 1.4;
    word-wrap: break-word;
    position: relative;
    font-size: 14px;
}

.chat-user {
    background: #e3f2fd;
    align-self: flex-end;
    border-bottom-right-radius: 5px;
    color: #333;
}

.chat-bot {
    background: #ffffff;
    align-self: flex-start;
    border-bottom-left-radius: 5px;
    box-shadow: 0 1px 5px rgba(0,0,0,0.1);
    border: 1px solid #eee;
}

.typing {
    animation: blink 1s infinite;
    font-style: italic;
    color: #666;
}

@keyframes blink {
    0% { opacity: 0.3; }
    50% { opacity: 1; }
    100% { opacity: 0.3; }
}

.product-box {
    background: #ffffff;
    border: 1px solid #ddd;
    border-radius: 10px;
    padding: 15px;
    margin-bottom: 0;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    font-size: 14px;
    line-height: 1.5;
    max-width: 90%;
}

.product-box h4 {
    margin-top: 0;
    margin-bottom: 10px;
    font-size: 16px;
    color: #333;
    border-bottom: 1px solid #eee;
    padding-bottom: 5px;
}

.product-box p {
    margin: 8px 0;
}

.product-box a {
    color: #0073aa;
    text-decoration: none;
    font-weight: bold;
    transition: color 0.2s;
}

.product-box a:hover {
    color: #005d87;
    text-decoration: underline;
}

/* Ticket Details Styling */
.ticket-details {
    background: #ffffff;
    border: 2px solid #0073aa;
    border-radius: 12px;
    padding: 0;
    margin-bottom: 0;
    box-shadow: 0 3px 10px rgba(0, 115, 170, 0.15);
    font-size: 14px;
    line-height: 1.5;
    max-width: 95%;
    overflow: hidden;
}

.ticket-header {
    background: linear-gradient(135deg, #0073aa, #005d87);
    color: white;
    padding: 12px 15px;
    font-weight: bold;
    font-size: 16px;
    text-align: center;
    margin: 0;
    border-bottom: 1px solid rgba(255, 255, 255, 0.2);
}

.ticket-info {
    padding: 15px;
    background: #f8f9fa;
}

.ticket-info p {
    margin: 8px 0;
    padding: 6px 0;
    border-bottom: 1px solid #e9ecef;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
}

.ticket-info p:last-child {
    border-bottom: none;
    margin-bottom: 0;
}

.ticket-info strong {
    color: #0073aa;
    font-weight: 600;
    margin-right: 10px;
    min-width: 80px;
    flex-shrink: 0;
}

.ticket-info p span {
    text-align: right;
    color: #333;
    word-break: break-word;
}

/* Booking Summary Styling */
.booking-summary {
    background: #f0f8ff;
    border: 1px solid #0073aa;
    border-radius: 8px;
    padding: 15px;
    margin: 10px 0;
    font-size: 14px;
    line-height: 1.6;
}

.booking-summary strong {
    color: #0073aa;
    display: block;
    margin-bottom: 10px;
    font-size: 16px;
    border-bottom: 1px solid #0073aa;
    padding-bottom: 5px;
}

/* Cab Booking Summary Styling */
.cab-booking-summary {
    background: #e8f5e8;
    border: 1px solid #4caf50;
    border-radius: 8px;
    padding: 15px;
    margin: 10px 0;
    font-size: 14px;
    line-height: 1.6;
}

.cab-booking-summary strong {
    color: #2e7d32;
    display: block;
    margin-bottom: 10px;
    font-size: 16px;
    border-bottom: 1px solid #4caf50;
    padding-bottom: 5px;
}

/* Language selection styling */
.language-buttons {
    display: flex;
    justify-content: center;
    gap: 10px;
    margin-top: 15px;
}

.language-option {
    padding: 8px 15px;
    border-radius: 20px;
    background: #0073aa;
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    transition: all 0.3s ease;
}

.language-option:hover {
    background: #005d87;
    transform: translateY(-2px);
    box-shadow: 0 2px 5px rgba(0,0,0,0.2);
}

.language-option:active {
    transform: translateY(0px);
}

/* Welcome buttons styling */
.welcome-options {
    margin: 10px 0;
}

.welcome-buttons {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin: 15px 0;
}

.welcome-option {
    padding: 12px 20px;
    border-radius: 25px;
    background: linear-gradient(135deg, #0073aa, #005d87);
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    font-size: 14px;
    text-align: center;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(0, 115, 170, 0.3);
    position: relative;
    overflow: hidden;
}

.welcome-option:hover {
    background: linear-gradient(135deg, #005d87, #004a73);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 115, 170, 0.4);
}

.welcome-option:active {
    transform: translateY(0px);
    box-shadow: 0 2px 6px rgba(0, 115, 170, 0.3);
}

.welcome-option::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255,255,255,0.2), transparent);
    transition: left 0.5s;
}

.welcome-option:hover::before {
    left: 100%;
}

/* Cancel appointment button styling - distinct red gradient */
.welcome-option[data-action="cancel"] {
    background: linear-gradient(135deg, #dc3545, #c82333);
}

.welcome-option[data-action="cancel"]:hover {
    background: linear-gradient(135deg, #c82333, #bd2130);
}

/* Service Selection Styling */
.service-selection {
    margin: 10px 0;
}

.service-buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin: 10px 0;
}

.service-option {
    padding: 6px 12px;
    border-radius: 15px;
    background: #0073aa;
    color: white;
    border: none;
    cursor: pointer;
    font-size: 12px;
    margin: 2px;
    transition: all 0.2s ease;
}

.service-option:hover {
    background: #005d87;
    transform: translateY(-1px);
    box-shadow: 0 2px 4px rgba(0,0,0,0.2);
}

.service-option:active {
    transform: translateY(0px);
}

/* Car Type Selection Styling */
.car-type-selection {
    margin: 10px 0;
}

.car-type-buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin: 10px 0;
}

.car-type-option {
    padding: 8px 12px;
    border-radius: 15px;
    background: #0073aa;
    color: white;
    border: none;
    cursor: pointer;
    font-size: 12px;
    margin: 2px;
    display: flex;
    flex-direction: column;
    align-items: center;
    min-width: 70px;
    transition: all 0.2s ease;
}

.car-type-option:hover {
    background: #005d87;
    transform: translateY(-1px);
    box-shadow: 0 2px 4px rgba(0,0,0,0.2);
}

.car-type-option:active {
    transform: translateY(0px);
}

/* Booking Type Selection Styling (for cancellation) */
.booking-type-selection {
    margin: 10px 0;
}

.booking-type-buttons {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin: 10px 0;
}

.booking-type-btn {
    padding: 12px 20px;
    border-radius: 20px;
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(0,0,0,0.2);
}

.booking-type-btn[data-type="salon"] {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
}

.booking-type-btn[data-type="salon"]:hover {
    background: linear-gradient(135deg, #764ba2 0%, #667eea 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
}

.booking-type-btn[data-type="cab"] {
    background: linear-gradient(135deg, #f093fb 0%, #f5576c 100%);
}

.booking-type-btn[data-type="cab"]:hover {
    background: linear-gradient(135deg, #f5576c 0%, #f093fb 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(245, 87, 108, 0.4);
}

/* Confirmation Buttons Styling */
.cancel-confirmation {
    margin: 10px 0;
}

.confirmation-buttons {
    display: flex;
    gap: 10px;
    margin: 10px 0;
    justify-content: center;
}

.confirm-cancel-btn {
    padding: 8px 15px;
    border-radius: 20px;
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    transition: all 0.3s ease;
    box-shadow: 0 2px 6px rgba(0,0,0,0.2);
}

.confirm-cancel-btn[data-action="yes"] {
    background: #dc3545;
}

.confirm-cancel-btn[data-action="yes"]:hover {
    background: #c82333;
    transform: translateY(-2px);
    box-shadow: 0 4px 10px rgba(220, 53, 69, 0.4);
}

.confirm-cancel-btn[data-action="no"] {
    background: #6c757d;
}

.confirm-cancel-btn[data-action="no"]:hover {
    background: #5a6268;
    transform: translateY(-2px);
    box-shadow: 0 4px 10px rgba(108, 117, 125, 0.4);
}

/* Cab Booking Confirmation Buttons */
.cab-confirmation-buttons {
    display: flex;
    gap: 10px;
    margin: 15px 0;
}

.confirm-cab-booking-btn,
.cancel-cab-booking-btn {
    padding: 12px 20px;
    border-radius: 25px;
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    font-size: 14px;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(0,0,0,0.2);
    flex: 1;
}

.confirm-cab-booking-btn {
    background: #28a745;
}

.confirm-cab-booking-btn:hover {
    background: #218838;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(40, 167, 69, 0.4);
}

.cancel-cab-booking-btn {
    background: #dc3545;
}

.cancel-cab-booking-btn:hover {
    background: #c82333;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(220, 53, 69, 0.4);
}

/* Back to main button styling */
.back-to-main {
    margin-top: 15px;
    text-align: center;
}

.back-to-main-btn {
    padding: 8px 15px;
    border-radius: 20px;
    background: linear-gradient(135deg, #28a745, #20c997);
    color: white;
    border: none;
    cursor: pointer;
    font-weight: bold;
    font-size: 13px;
    transition: all 0.3s ease;
    box-shadow: 0 2px 6px rgba(40, 167, 69, 0.3);
}

.back-to-main-btn:hover {
    background: linear-gradient(135deg, #20c997, #28a745);
    transform: translateY(-2px);
    box-shadow: 0 4px 10px rgba(40, 167, 69, 0.4);
}

.back-to-main-btn:active {
    transform: translateY(0px);
    box-shadow: 0 2px 4px rgba(40, 167, 69, 0.3);
}

/* Enhanced animations */
.welcome-option,
.service-option,
.language-option,
.back-to-main-btn,
.booking-type-btn,
.confirm-cancel-btn,
.confirm-cab-booking-btn,
.cancel-cab-booking-btn {
    animation: slideInUp 0.5s ease-out;
}

@keyframes slideInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Status indicators */
.status-confirmed,
.status-active {
    color: #28a745;
    font-weight: bold;
}

.status-pending {
    color: #ffc107;
    font-weight: bold;
}

.status-cancelled {
    color: #dc3545;
    font-weight: bold;
}

.status-completed {
    color: #17a2b8;
    font-weight: bold;
}

/* Success and error message styling */
.message-success {
    background: linear-gradient(135deg, #d4edda, #c3e6cb);
    border: 1px solid #28a745;
    color: #155724;
}

.message-error {
    background: linear-gradient(135deg, #f8d7da, #f5c6cb);
    border: 1px solid #dc3545;
    color: #721c24;
}

.message-warning {
    background: linear-gradient(135deg, #fff3cd, #ffeaa7);
    border: 1px solid #ffc107;
    color: #856404;
}

/* Loading states */
.loading-dots {
    display: inline-block;
    position: relative;
    width: 40px;
    height: 10px;
}

.loading-dots div {
    position: absolute;
    top: 0;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: #0073aa;
    animation-timing-function: cubic-bezier(0, 1, 1, 0);
}

.loading-dots div:nth-child(1) {
    left: 0;
    animation: loading1 0.6s infinite;
}

.loading-dots div:nth-child(2) {
    left: 0;
    animation: loading2 0.6s infinite;
}

.loading-dots div:nth-child(3) {
    left: 16px;
    animation: loading2 0.6s infinite;
}

.loading-dots div:nth-child(4) {
    left: 32px;
    animation: loading3 0.6s infinite;
}

@keyframes loading1 {
    0% { transform: scale(0); }
    100% { transform: scale(1); }
}

@keyframes loading3 {
    0% { transform: scale(1); }
    100% { transform: scale(0); }
}

@keyframes loading2 {
    0% { transform: translate(0, 0); }
    100% { transform: translate(16px, 0); }
}

/* Responsive adjustments */
@media (max-width: 480px) {
    #chat-window {
        width: calc(100% - 40px);
        right: 20px;
        left: 20px;
        bottom: 70px;
        height: 400px;
    }
    
    #chat-icon {
        bottom: 15px;
        right: 15px;
    }
    
    .ticket-details {
        max-width: 100%;
    }
    
    .ticket-info p {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .ticket-info strong {
        margin-bottom: 4px;
        min-width: auto;
    }
    
    .service-buttons {
        justify-content: center;
    }
    
    .service-option {
        font-size: 11px;
        padding: 5px 10px;
    }
    
    .welcome-option {
        padding: 10px 15px;
        font-size: 13px;
    }
    
    .booking-type-btn {
        padding: 10px 15px;
        font-size: 13px;
    }
    
    .cab-confirmation-buttons {
        flex-direction: column;
        gap: 8px;
    }
    
    .confirm-cab-booking-btn,
    .cancel-cab-booking-btn {
        font-size: 13px;
        padding: 10px 15px;
    }
    
    #chat-body {
        padding: 10px;
    }
    
    .chat-user,
    .chat-bot {
        max-width: 95%;
        padding: 10px 12px;
        font-size: 13px;
    }
}

@media (max-width: 360px) {
    #chat-window {
        width: calc(100% - 20px);
        right: 10px;
        left: 10px;
        height: 380px;
    }
    
    .welcome-option {
        padding: 8px 12px;
        font-size: 12px;
    }
    
    .service-option {
        font-size: 10px;
        padding: 4px 8px;
    }
    
    .booking-type-btn {
        padding: 8px 12px;
        font-size: 12px;
    }
    
    .confirm-cancel-btn {
        padding: 6px 12px;
        font-size: 12px;
    }
    
    .car-type-option {
        min-width: 60px;
        font-size: 11px;
        padding: 6px 8px;
    }
}

/* Focus states for accessibility */
.welcome-option:focus,
.service-option:focus,
.language-option:focus,
.back-to-main-btn:focus,
.booking-type-btn:focus,
.confirm-cancel-btn:focus,
.confirm-cab-booking-btn:focus,
.cancel-cab-booking-btn:focus,
#chat-send:focus,
#chat-input:focus {
    outline: 2px solid #0073aa;
    outline-offset: 2px;
}

/* High contrast mode support */
@media (prefers-contrast: high) {
    .welcome-option,
    .service-option,
    .language-option,
    .booking-type-btn,
    .confirm-cancel-btn {
        border: 2px solid #fff;
    }
    
    .chat-bot {
        border: 2px solid #000;
    }
    
    .chat-user {
        border: 2px solid #333;
    }
}

/* Reduced motion support */
@media (prefers-reduced-motion: reduce) {
    .welcome-option,
    .service-option,
    .language-option,
    .back-to-main-btn,
    .booking-type-btn,
    .confirm-cancel-btn,
    .confirm-cab-booking-btn,
    .cancel-cab-booking-btn,
    #chat-icon {
        transition: none;
        animation: none;
    }
    
    .welcome-option:hover,
    .service-option:hover,
    .language-option:hover,
    .back-to-main-btn:hover,
    .booking-type-btn:hover,
    .confirm-cancel-btn:hover,
    .confirm-cab-booking-btn:hover,
    .cancel-cab-booking-btn:hover,
    #chat-icon:hover {
        transform: none;
    }
}

/* Improved scrollbar styling */
#chat-body::-webkit-scrollbar {
    width: 6px;
}

#chat-body::-webkit-scrollbar-track {
    background: #f1f1f1;
    border-radius: 3px;
}

#chat-body::-webkit-scrollbar-thumb {
    background: #c1c1c1;
    border-radius: 3px;
}

#chat-body::-webkit-scrollbar-thumb:hover {
    background: #a8a8a8;
}

/* Print styles */
@media print {
    #chat-window,
    #chat-icon {
        display: none !important;
    }
}